ER On Demand and Go-Health Urgent Care

Pediatric ER On Demand provides access to a board-certified emergency medicine physician via video chat with a smartphone, tablet or computer with camera, seven days a week, including holidays.

Please call Northwell Pediatric ER on Demand at (516) 442-6265. A paramedic will help you set up a telehealth appointment with a physician.

Pediatric ER On Demand physicians can speak with you if you are concerned about COVID-19 symptoms and exposure. Your child’s physician will not process COVID-19 tests during telehealth visits. View a list of Northwell Health-GoHealth Urgent Care centers to schedule an in-person appointment for COVID-19 testing. Testing results can be found on the GoHealth patient portal.

Children 24 months and older are welcome to use Pediatric ER On Demand. Patients must be physically located in New York to access the service. Consent forms for minors are taken with the presence of their legal guardian/guarantor.

We accept all types of insurance. A specialist copay may be charged, depending on your insurance plan benefits. If your child then goes to the emergency department as directed by a physician, the telehealth visit copay will be waived. You must be seen in a Northwell emergency department for the copay to be waived.

Please check with your insurance plan for specific coverage details related to copay, coinsurance, deductibles and other expenses associated with telehealth visits.

Northwell Health does not determine the data rates for calling Pediatric ER On Demand. Please contact your wireless provider for more details on data rates.

You should not use this service for concerns related to:

• Abnormal behavior, confusion, intoxication
• Children under 24 months of age
• Inability to walk, unexplained extremity numbness or weakness
• Pain medication or psychiatric medication prescriptions
• Respiratory distress, difficulty breathing
• Severe chest pain
• Slurred speech or other stroke-like symptoms
• Vision loss

Call Northwell Health’s Center for Emergency Medical Services at (833) 259-2367 if you have a life-threatening medical emergency.

Yes, medications may be prescribed if your physician decides this is an appropriate treatment for your child’s care. The prescription will be delivered to your preferred pharmacy. Please note that prescriptions for controlled substances such as pain medication or psychiatric medication are not available at a Pediatric ER On Demand visit.

You can use any device with an internet connection and a working camera for this service (e.g., smartphones, tablets, laptops, desktop computers with a webcam). Please make sure you have good lighting.

When you call Pediatric ER On Demand, a paramedic will ask you a few questions about your child’s personal information and the reason for your child’s visit. The patient will be registered, and demographic and insurance information will be collected. You will then receive a link, via email, to join a video call with a board-certified emergency medicine physician who will evaluate your child’s symptoms and discuss next steps for care with you. Your child’s visit will typically last about 15 minutes.

There could be multiple outcomes after your child’s telehealth visit with the board-certified emergency medicine physician:

Medication prescription

Your telehealth physician can write a prescription for medication and have it sent to your pharmacy of choice. This does not include prescriptions for pain medication or psychiatric medication.

Lab test or imaging study (for children ages 5 to 17)

If the physician recommends a lab test or imaging study immediately, they will recommend that you go directly to an emergency department. If the testing is not time-sensitive, then your child’s telehealth physician will recommend you make an appointment with your child’s pediatrician.

Emergency department visit

If your child’s condition warrants a visit to an emergency department, their telehealth physician can help you call a Northwell ambulance for transportation. You can also drive to an emergency department if your child’s condition allows. Your child’s telehealth physician will call ahead if you choose to seek care at a Northwell emergency department.

Is my visit private and secure?

Yes. Northwell upholds protected patient information and confidentiality subject to the Health Insurance Portability and Accountability Act of 1996 (HIPAA) regulations. Patient consent is obtained for Pediatric ER On Demand visits and prior to sharing any patient-identifiable information to a third party. For more information on Northwell’s commitment to protecting patient privacy, please refer to the patient privacy overview.

Please attend your Pediatric ER On Demand visit in a private space.