Skip to main content

Visiting guidelines

Visiting a patient at Cohen Children's Medical Center

We recognize the great importance of family, friends and other loved ones paying visits to our patients. These visits keep our patients' spirits up and bring smiles to their faces. While we encourage visitors, we do have several guidelines we ask you to follow:

  • Parents are considered primary care partners and are welcome to come and go as needed. One adult family member is encouraged to sleep in the room with the child.
  • Visitors are also welcome to stay with a family member or friend when they are in the hospital’s Emergency Department, or are here for outpatient services or ambulatory surgery.
  • Parents/guardians can choose who can and cannot visit their children while they are in our facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability.
  • If your child’s siblings wish to visit but are unable to for safety reasons, a member of our Child Life Specialist team will work with you to coordinate video chats for siblings.
  • If we place any limits on visiting, it must be reasonable and based on the patient’s medical condition, and must be explained to the parent/guardian.
  • To maintain a restful healing environment for our children and their parents, we ask that all visitors leave the hospital at the requested time. Quiet time begins at 9pm and we will encourage everyone to put phones and devices on silence, use quiet voices, and say good byes so that all children and parents can rest.

Who can visit children in the hospital during flu season?

  • Children 14 years of age or older MAY be able to visit if they understand and can follow good hand washing practices.
  • A maximum of two visitors and ONE parent/guardian will be permitted at the bedside.
  • All visitors MUST be free of the following symptoms: fever, cough, runny nose, sore throat, vomiting or diarrhea.
  • If you did not receive a flu vaccine this season we encourage you to wear a mask to protect your child.

Additional restrictions might be placed on visitations if:

  • The parent/guardian requests restrictions or limitations.
  • There are safety concerns, such as infection.
  • Visiting interferes with the care of the other patients, including the need for their rest and/or privacy.
  • There’s an existing court order that restricts contact.
  • Visitors are disruptive, threatening or violent.
  • Certain community health concerns warrant ensuring the safety of our patients and young children (i.e measles).

Contact a patient

Contact by phone:

To contact a patient by phone, call Cohen Children's Medical Center at (718/516) 470-3000. Give the operator the patient’s full name, and they will connect you to the patient's room phone. If the parent chose not to have this information available, the operator will not disclose the patient's phone number.

Note: Operators will not disclose information about a patient's medical status or personal information under any circumstance. Family and friends should contact parents directly for updates.

Contact by mail:

To send mail to a patient, please address it as follows:

Child's full name and room number
Cohen Children's Medical Center
269-01 76th Avenue
New Hyde Park, NY 11040